At iBlack, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website iBlack.lk, purchase products, or interact with our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect two types of information from you:

Personal Information

When you purchase a product, register an account, or contact us, we may collect personal information, including:

  • Name
  • Email Address
  • Phone Number
  • Billing and Shipping Address
  • Payment Information (credit card details)

Non-Personal Information

We may also collect non-personal information that helps us improve our services, such as:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Referring website or source
  • Time and date of visits
  • Pages visited on our website

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process orders: We use your personal information to complete and manage your orders, including billing, shipping, and customer support.
  • To improve our services: Non-personal information helps us understand how customers use our website, allowing us to enhance user experience, functionality, and content.
  • To send updates and marketing communications: With your consent, we may send promotional emails about new products, special offers, or other information that may interest you.
  • To provide customer support: We use your contact details to respond to inquiries, resolve issues, and offer assistance.

3. How We Protect Your Information

We prioritize the security of your personal information. To safeguard your data:

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information, such as credit card details, during transmission.
  • Secure Payment Processing: Payments are processed through trusted, secure payment gateways. We do not store your credit card details on our servers.
  • Access Control: Only authorized personnel have access to your personal information, ensuring that it is handled securely.

While we strive to protect your personal data, please be aware that no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:

  • With service providers: We may share your information with trusted third-party service providers, such as payment processors or delivery companies, to complete your orders.
  • For legal reasons: If required by law or in response to legal requests, we may disclose your personal information to authorities.
  • Business transfers: In the event of a merger, acquisition, or sale of iBlack, your personal information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us analyze website traffic, personalize content, and provide you with a more efficient browsing experience.

You can adjust your browser settings to disable cookies, but this may affect your experience on our site. For more details on how we use cookies, please refer to our Cookie Policy.

6. Your Data Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: If your information is inaccurate or incomplete, you can request that we correct it.
  • Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
  • Opt-out of Marketing: You can unsubscribe from marketing emails by following the instructions provided in our communications or contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We recommend reviewing their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date. Please check this page periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about our privacy practices or this policy, please feel free to contact us at:

iBlack
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

10. Jurisdiction

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.